Return Eligibility
- Damaged during transit
- Wrong item sent
- Manufacturing defect
Return Guidelines:
- Items must be unused, unwashed, unaltered, and in their original packaging with all tags attached
- Include your order number, photos of the product, and reason for return
- Only one free replacement is allowed for non-damaged items
Exchange Policy:
- Direct exchanges are not available
- To receive a replacement, initiate a return for the original product first
- Once the return is accepted, place a new order for the replacement item
- Only one free replacement is allowed for non-damaged items; additional replacements will incur a shipping fee
Refund Policy:
- Digital Payments: Refund will be issued to the original payment method within 4–10 business days
- COD Orders: Refund will be credited as Weave-Story balance for future purchases
- Shipping charges for COD orders are non-refundable